Terms & Conditions

Acceptance of General Conditions

Access to and use of this website, by any means, constitutes acceptance of these General Conditions. It is the user’s responsibility to read these General Conditions before using the website or placing an order. Certain services or features may be subject to additional terms and conditions. Where applicable, these will be made available to you before you use the relevant service.

Monoware Ltd reserves the right to amend these General Conditions at any time. Any changes will take effect when published on this website.

Terms of Website Use

Every effort is made to ensure that the information provided on this website is accurate and up to date. However, Monoware Ltd cannot guarantee that the website will always be available, uninterrupted or free from errors or viruses.

Monoware Ltd reserves the right to modify, suspend or withdraw any part of the website without notice.

Where you create an account or provide personal information, you are responsible for ensuring that the information provided is accurate and kept up to date. You are also responsible for maintaining the confidentiality of any account or login details.

This website may contain links to third-party websites. These links are provided for convenience only and Monoware Ltd is not responsible for the content, availability or privacy practices of external websites.

Photographic Representation
We make every effort to ensure that product photography accurately represents our products. However, slight variations in colour, texture, finish and appearance may occur. Colours may also vary depending on your screen, monitor or device. Product images should therefore be considered a guide only. Measurements are approximate and may vary slightly between individual products.

Intellectual Property Rights
All content on this website, including but not limited to text, photography, graphics, logos, product descriptions and other visual material, is owned by or licensed to Monoware Ltd unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially use any content from this website without prior written permission from Monoware Ltd.

Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

To the fullest extent permitted by law, Monoware Ltd shall not be liable for any indirect or consequential loss arising from the use of this website or from products purchased through it.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to courier delays, customs clearance, industrial action, natural disasters or other events outside our control.

Product Recall
If a product is subject to a recall or safety notice, Monoware Ltd will contact affected customers where appropriate and provide instructions on the steps to be taken.

Modification and Termination of Services
Monoware Ltd reserves the right to modify, suspend or discontinue any service, product or feature offered through this website at any time.

Where appropriate, we will provide information about significant changes or discontinuation.

Terms and Conditions of Sale

Order
When placing an order, you confirm that the information you provide is accurate and complete and that you are authorised to use the payment method provided.

An order placed through the website constitutes an offer to purchase the selected products. A contract is formed when Monoware Ltd accepts the order and confirms it. We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including stock availability, pricing errors, suspected fraudulent activity or an inability to fulfil the order.

If we are unable to fulfil an order after payment has been taken, we will refund the affected amount.

Cancellation
For consumer orders, cancellation rights are governed by applicable consumer law and our Returns policy.

Business, trade, hospitality and other commercial orders are made on a business-to-business basis and are not covered by consumer cancellation rights. All B2B orders are final and are not eligible for cancellation, return or refund for change of mind.

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests where an order has not yet been processed or dispatched, but cancellation cannot be guaranteed once an order has entered fulfilment.

Returns
Business, trade, hospitality and other commercial orders are made on a business-to-business basis and are not covered by consumer cancellation rights. All B2B orders are final and are not eligible for cancellation, return or refund for change of mind.

For consumer orders, products must be returned in their original and unused condition. We cannot accept returns of products that have been used. Cutlery sets, dinner sets and bundles must be returned in full and cannot be returned in parts. Partial returns of sets or bundles are not accepted. Please ensure that products are carefully and securely packaged when being returned. We cannot be responsible for products that arrive damaged at our warehouse as a result of inadequate packaging.

Refunds will be made to the original payment method within 7 working days of receipt and inspection.

Special terms apply to events companies and prop hires. Please contact us for further information before placing an order.

UK
Consumer orders may be returned within 14 days of delivery.

We offer free returns on UK orders and will refund the cost of the returned items. Original delivery charges are non-refundable. For faulty or incorrect items, we will also cover the return postage. Your statutory rights remain unaffected.

To start a return, please visit our Returns Portal and enter your order details and email address.

International
Our 14-day returns policy also applies to international consumer orders.

Please email webshop@monoware.com with your order number before returning an international order.

Return postage, customs charges and any applicable handling fees are the customer’s responsibility and will be deducted from the refund where applicable. The customer is also responsible for any parcels returned to us because customs duties or taxes were not paid, a delivery was missed, or the courier was unable to contact the recipient.

Delivery
Delivery times and charges vary depending on destination.

For current delivery charges, estimated delivery times and destination-specific information, please refer to our Delivery & Returns page.

Delivery dates are estimates unless a specific delivery date has been agreed in writing. While we make every effort to meet the estimated delivery time, delays may occasionally occur due to circumstances outside our reasonable control. We reserve the right to select the most appropriate delivery service for an order. For international orders, delivery times may be affected by customs clearance.

Shipping
For current shipping information, including delivery services, charges and estimated delivery times, please refer to our Delivery & Returns page.

Orders placed after 12 noon on Friday will normally be dispatched on the following Monday, subject to stock availability and any applicable public holidays.

We do not deliver to PO boxes.

Claims
If your order arrives damaged, please contact help@monoware.com within 3 days of delivery, quoting your order number and providing photographs of the damaged product and packaging.

For shortages or incorrect items, please contact us as soon as possible after delivery with your order number and details of the issue. We will assess the issue and, where appropriate, arrange a replacement or other suitable remedy.

Faulty Goods
If you believe that a product is faulty, please contact help@monoware.com as soon as possible, quoting your order number and providing photographs where appropriate. We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.

Nothing in these Terms & Conditions affects your statutory rights in relation to faulty or defective goods.

Prices
All prices shown on the website are in pounds sterling and include UK VAT at the applicable rate unless otherwise stated.

For international orders, UK VAT will be removed at checkout where applicable. International customers are responsible for any customs duties, local taxes, import charges or clearance fees arising in their country of destination.

We reserve the right to change prices at any time. Any change will not affect an order that has already been accepted.

While we make every effort to ensure that prices are accurate, an error may occasionally occur. If a pricing error affects an order that has not yet been dispatched, we will contact you before processing the order and provide the option to cancel.

Reservation of Title
Ownership of products remains with Monoware Ltd until full payment has been received. Once full payment has been received, ownership of the products passes to the customer.

Disputes
These Terms & Conditions and any contract between Monoware Ltd and the customer are governed by the laws of England and Wales. Any disputes arising in connection with these Terms & Conditions or an order shall be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

Payment Terms

Payment must be made in full at the time of purchase unless otherwise agreed in writing.

Payment methods available through the website are shown at checkout and may vary depending on destination and eligibility. We reserve the right to refuse or cancel a transaction where payment cannot be authorised or where we have reasonable grounds to suspect fraudulent activity.

PayPal
We accept payments through PayPal.

By selecting PayPal at checkout, you agree to PayPal’s applicable terms and conditions.

Payment is processed securely by PayPal and Monoware Ltd does not have access to your PayPal login or account details.

Competitions & Promotions

General
From time to time, Monoware Ltd may run competitions, promotions or other special offers through its website, newsletter or social media channels.

Unless otherwise stated, promotional codes and offers are subject to the specific terms communicated at the time of the promotion. Promotional codes cannot be exchanged for cash and cannot be applied retrospectively to previous orders. Monoware Ltd reserves the right to withdraw or amend a promotion where reasonably necessary.

Competitions
Competition entry requirements, closing dates, prizes and any additional terms will be stated with the relevant competition.

Only one entry per person may be permitted unless otherwise stated. Where a winner is selected at random, the winner will be selected from all eligible entries received before the closing date. The winner will be contacted using the details provided at the time of entry. If the winner does not respond within the period specified, Monoware Ltd reserves the right to select an alternative winner. Prizes are non-transferable and cannot be exchanged for cash unless otherwise stated.

Monoware Ltd reserves the right to disqualify entries that do not comply with the relevant competition terms.

Privacy Policy

Our Privacy Policy explains how we collect, use and protect personal information provided when using our website or placing an order.

Please refer to our Privacy Policy for full details.

Validity

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

These Terms & Conditions may be amended from time to time. The version published on this website at the time an order is placed will apply to that order.

Company Details
Monoware Ltd
155C Lordship Lane, London, SE22 8HX, United Kingdom
Company number: 11280063
VAT number: GB306830517
Email: webshop@monoware.com