Privacy & Cookies Policy
Privacy Policy
This Privacy Policy explains how Monoware Ltd (“Monoware”, “we”, “us”) collects, uses and protects your personal data when you visit monoware.com, place an order, sign up to our newsletter or contact us.
Monoware Ltd is the data controller for your personal data. We process it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact
Monoware Ltd, 155C Lordship Lane, London, SE22 8HX, United Kingdom
Email: webshop@monoware.com
Your Information
Information you give us
- Name, email address, phone number, billing and delivery address when you place an order or create an account.
- Your email address when you sign up to our newsletter or back-in-stock alerts.
- Details you provide when you contact us, request a return or leave a review.
- For trade and hospitality customers, your business name and contact details.
Payment information
Payments are processed securely by Shopify Payments, Shop Pay, PayPal and Apple Pay. We do not see or store your full card details.
Information collected automatically
When you visit our website we collect information about your device and how you use the site, including your IP address, browser type, pages viewed, referring website and the time and date of your visit. This is collected using cookies and similar technologies (see Cookies below).
How we use your information
- Processing and delivering your order, handling returns and refunds – necessary to perform our contract with you.
- Responding to your enquiries and providing customer service – necessary to perform our contract with you, or our legitimate interests.
- Sending our newsletter and marketing emails – with your consent. You can unsubscribe at any time.
- Back-in-stock notifications you have requested – with your consent.
- Analysing site use and improving our website – with your consent, via cookies.
- Showing you relevant advertising on other platforms – with your consent, via cookies.
- Preventing fraud and keeping our site secure – our legitimate interests.
- Keeping financial and tax records – to meet our legal obligations.
Who we share your information with
We only share your data with trusted service providers who help us run our business:
- Shopify – our e-commerce platform and payment processor
- PayPal – payment processing
- FedEx – delivery of your order
- Our UK fulfilment warehouse – picking, packing and processing returns
- Klaviyo – email marketing and sign-up forms
- ReturnGo – our online returns portal
- Okendo – product reviews
- Google (Analytics, Ads, Merchant Center) – website analytics and advertising
- Meta (Facebook and Instagram) – advertising
- Pinterest – advertising
We may also share information where required by law, or to protect our rights.
We do not sell your personal data.
International transfers
Some of our service providers are based in, or store data in, the United States and other countries outside the UK. Where this happens, we rely on appropriate safeguards such as the UK–US Data Bridge, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
Cookies
We use cookies and similar technologies on our website.
- Strictly necessary cookies keep the site working: remembering your basket, your currency and region, and enabling secure checkout. These cannot be switched off.
- Analytics cookies (Google Analytics) help us understand how visitors use the site.
- Marketing cookies (Google Ads, Meta, Pinterest, Klaviyo) help us measure our advertising and show you relevant ads.
Analytics and marketing cookies are only set with your consent. You can change your choice at any time using the cookie settings link on our website, or by clearing cookies in your browser.
How long we keep your data
- Order and financial records: 6 years, as required for tax and accounting purposes.
- Customer account information: until you ask us to delete your account.
- Marketing data: until you unsubscribe, or after 3 years without engagement.
- Customer service correspondence: up to 2 years after your last contact.
Your rights
You have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete your data;
- object to or restrict how we use your data;
- request a copy of your data in a portable format;
- withdraw your consent at any time, including unsubscribing from marketing emails.
To exercise any of these rights, email webshop@monoware.com. We will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Last updated: November 2026